Hypnotic Customer Service

Cultivating the Art of Subconscious Loyalty

A customer's loyalty is an emotion that can be conditioned. This program uses psychology to infuse a "High Service State" in participants in order to deliver long-term results that create the foundation for a "Service Culture". It teaches the emotional triggers that leave customers feeling good about your company. The mental components work with the ability to direct emotion, dealing with conflicts and difficult customers, and creating a mindset that elevates innovation and creativity for delivering outstanding service.

"Arthur has far exceeded the expectations we had for this exercise. His process for developing a unified vision seemed unorthodox but delivered more than projected. The workshop helped all have the same clear direction and unified key stakeholders to make a notable difference in the projects success. We will be using Arthur again in future projects and recommend him with high regard."

Joseph Lo

Senior Project Advisor for Artisan Development Project in Tibet

UNDP (United Nations Development Program)

Who should attend:
customer service managers, customer service personnel, Sales managers and personnel, marketing managers and personnel, consultants, and anyone having direct contact with customers

Benefits -

• Creates a customer centered mindset and habits
• Align mindset with fundamental promise of the company to the customer
• Understand of psychological buttons that instill loyalty
• Increased customer satisfaction
• Increased passion for the product or service represented
• Turn negatives into positives
• More energy and less stress
• Understand the intricacies of working with an array of other personality types